We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To request a return, please contact us at email@example.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us regarding return questions by telephone on 07988 754083.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Personalised items cannot be returned. Unfortunately, we do not accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll automatically be refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We do not pay the cost of return postage.
Once we have inspected the return, we will process your refund within 5 working days.
If your order is returned to us as it wasn’t collected or through your failure to receive the item, there will a charge for re-delivery. In the event that you do not want your gift to be redelivered, a fee of £5 will be deducted from your refund to account for the initial cost of posting your order.
We cannot accept responsibility for any orders sent to your specified delivery address that you subsequently advise was incorrect.
In the unlikely event that we are unable to process your order for any reason, we will advise you accordingly and issue an immediate refund. Occasionally our suppliers experience delays in receiving new stock, discontinue items and upgrade/alter product design. We therefore reserve the right to substitute any such items, with a substitute we deem to be reasonable and that is the same or superior to the original, both in terms of cost and quality.